Question 1

Can I change my departure date?

Accepted Answer

You have the option of changing the date, but we cannot guarantee that the price of your initial booking will remain the same. Prices may vary according to dates and availability. As far as change fees are concerned, some ships, such as Armas and Grimaldines, may charge a fee of 30 euros, while others may be free of charge. We recommend that you contact us with any modification request so that we can provide you with the precise information and help you through the process. Bladia.com will always be at your service to meet your needs and ensure a pleasant travel experience.

Question 2

Can I change my vehicle registration?

Accepted Answer

You can change your car's registration number. First of all, please contact us and ask for the after-sales service to take care of your request. Make sure you have your file number to hand to avoid any mistakes in the process. Our customer service team will be happy to guide you through the necessary steps to make this change as smoothly as possible.

Question 3

Can I change the make and model of the car?

Accepted Answer

You can change your car after booking, as long as it's the same size. In this case, the ticket price remains the same. However, if you wish to change to another type of car, the price may be different and you may have to add a supplement. Make sure you have your file number to hand, then contact us by phone or whatsapp to make the change. Our team will be happy to help you and answer any questions you may have.

Question 4

Can I modify or cancel my ticket? Is it refundable?

Accepted Answer

Yes, of course you can make changes if the ticket is changeable. \For example, if you booked with an old passport number because it was being renewed, you can contact us to change it before your departure date. You can also change your departure date or accommodation, but please note that rates may vary according to dates and availability. With regard to cancellation, you may be entitled to a refund, but this depends on the shipping company and the specific conditions linked to the date of your cancellation request. We recommend that you send your request by e-mail to info@bladia.com at least 48 hours before departure to ensure efficient processing.

Question 5

How to change the name of a passenger on a ticket ?

Accepted Answer

For any change, request the modification from Bladia.com on +33 (0) 1 86 76 14 75 or send us an email at: info@bladia.com.

Question 6

I want to modify my reservation

Accepted Answer

Bladia allows you to modify your booking before your departure, only if the type (restriction) of your boat ticket allows you.
Our travel experts are at your disposal to study with you the possibilities of changes to your ticket.

Question 7

If I made a mistake on my ticket, can I modify it?

Accepted Answer

If you wish to change an error concerning the date of birth, the name of one of the passengers, the passport number or the license plate number, all these changes are possible. We invite you to contact our customer service team by telephone or send an e-mail to info@bladia.com. Our team will be happy to help you and process your change request as quickly as possible. Please contact us for any assistance you may require.

Question 8

Who do I contact to cancel an online reservation?

Accepted Answer

When you wish to cancel a booking, please provide a logical and justified excuse in accordance with the cancellation conditions in force. We recommend that you contact one of our customer service advisors for more information. Please have your file number ready when you call to facilitate the process. Our team will be there to guide you through the steps necessary to cancel your reservation efficiently and in accordance with our policies. Thank you for your understanding.

FAQ Changes and cancellations - Questions & Answers