Question 1

Are there security checks before boarding?

Accepted Answer

Yes, a security check will be carried out before boarding, and this also includes your vehicle. It is important to avoid taking anything with you that could be considered dangerous, as all your luggage and vehicle may be subjected to a security check to ensure that there are no dangerous items on board. If any prohibited items are found, they will be removed. We therefore recommend that you consult the list of prohibited items before boarding, to avoid any inconvenience.

Question 2

What to present at boarding?

Accepted Answer

At boarding, present:

Question 3

Did not receive my tickets by email. Why?

Accepted Answer

Most of the time if a ticket is not received, the email address is not correct. If you have not received any tickets, call us or send us an email.

Question 4

Where to find my booking number?

Accepted Answer

Your booking number is in the confirmation email you received after booking. Note it down or keep the email accessible on your phone.

Question 5

How long to arrive at the port?

Accepted Answer

For the voyages with the company GNV, it is advisable to come to port at least 2 hours before the departure of the boat.

Question 6

If there is a problem on the spot, can I call you if necessary?

Accepted Answer

In case of problems on the spot dial 01 86 76 14 75 we will be there to help you.

Question 7

What happens if I arrive late?

Accepted Answer

If you arrive after the check-in deadline, you may not be able to board. Boarding closes 30 minutes before departure. Always arrive early!

Question 8

Can I show my ticket on my phone?

Accepted Answer

Yes, you can present your e-ticket directly from your phone. For safety, we recommend printing it as well, just in case.

Question 9

How early for a long crossing?

Accepted Answer

For long crossings (Barcelona-Nador, Sete-Tangier, etc.), arrive at least 2 hours before departure. Checks can take longer on these routes.

Question 10

How early for a short crossing?

Accepted Answer

For short crossings (Algeciras-Tangier, Algeciras-Ceuta), arrive at least 1 hour before departure. This allows time for formalities and checks.

Question 11

What are electronic tickets?

Accepted Answer

Virtual tickets replace traditional paper tickets. This means that when you make an online reservation on the Bladia.com website, at the end of your purchase you will receive a file number. Once you have finalized your booking, your e-tickets will be sent to the e-mail address you entered at the time of booking, instead of receiving physical paper tickets. Should you require any further information, please do not hesitate to contact us.

Question 12

What items are prohibited during travel or boarding?

Accepted Answer

It's important to take into account the items that are prohibited during your trip, whether they are in hand luggage, in the hold or in the vehicle. Here are a few examples of prohibited items:

Question 13

When should I check in?

Accepted Answer

Arrive at the port:

Question 14

Where is check-in?

Accepted Answer

Check-in is at the ferry company counters in the port terminal. Follow the signs for your operator and present your documents (tickets, passport, vehicle registration).

FAQ Tickets and boarding - Questions & Answers